• Company Size: Medium-Sized Freight Forwarder
• Position: Operations Coordinator 
• Working Hours: Monday to Friday, 9:00 AM-5:30 PM
• Location: West Drayton
• Job Type: Full-time, Permanent
• Benefits: 22 days + statutory leave + holiday plus your birthday off, healthcare, pension

Company Information

• This company is a global freight forwarding and supply chain solutions provider, offering a full range of logistics services including air freight, sea freight, road transport, customs clearance, warehousing, distribution, and e-commerce logistics.

• Operating across the logistics, transportation, freight forwarding, and supply chain sectors, the company supports customers in industries such as retail, automotive, aerospace, technology, healthcare, manufacturing, and consumer goods. Through its international network and tailored approach, This Freight Forwarder helps businesses optimise supply chains and ensure the efficient movement of goods worldwide.

• With a strong focus on customer service, operational excellence, and continuous improvement, they delivers reliable, flexible, and cost-effective solutions while providing employees with opportunities for professional growth within a dynamic and growing international organisation.

Operations Coordinator- Job Information 

An experienced (ideally 2+ years) person who can support our operations team by processing files and jobs efficiently and accurately. In the LHR area or happy to commute as the role will be minimum 4 days in the office.

We welcome individuals from an SME background who bring a hands‑on, entrepreneurial approach to their work, rather than a highly segmented corporate style.

Main responsibilities

• Be able to process files/shipments from start to finish.
• Can be specific to mode of transport. Our preference is Air and Sea.
• Has experience with completing customs entries.
• Can be specific to Import or Export 
• Good email and telecom communication.
• Load costs and invoices and liaise with finance to arrange payments.
• Place bookings with carriers, overseas agents.
• Speak with customers on their requirements.



Experience & Qualification

• Minimum 2 years’ experience within logistics.
• Knowledge of air, sea and road freight operations.
• Experience with customs procedures and clearance requirements.
• Calm and focused.
• Good communication and teamwork.
• Can work in a fast-paced operational team and company.

Desirable

• Experience using Boxtop software.