• Company Size: Medium Sized Freight Forwarder
• Position: Freight Operator – Aerospace
• Location: Feltham
• Hours: 09.00-17.30 ( Can be flexible 08:00-16:30 or 10:00 18:30)
• Holidays: 25 days holiday plus Bank holidays

 

Company Information

 

• This Freight Forwarder is a one-stop-shop logistics provider, offering supply chain solutions, air and ocean freight forwarding, warehousing & fulfilment, parcel management, road transport and technical services. Building on a solid foundation in the logistics industry, we provide integral and trusted solutions. Combining logistics expertise with data insights and smart digital solutions to optimize supply chains for customers. With 35 offices strategically located in twelve countries, we provide seamless service across key locations. Please review the website link above for a further breakdown of the business.

Job Description – Freight Operator – Aerospace

Purpose of the Role

The Freight Operator is responsible for coordinating the end-to-end movement of international freight shipments across Air and Road services whilst preparing competitive customer quotations and supporting commercial pricing activities. The role ensures shipments are delivered safely, compliantly, cost-effectively and in line with customer requirements. Working closely with customers, carriers, overseas partners and internal stakeholders, the role combines operational excellence with commercial awareness to deliver outstanding customer service and profitable freight solutions.

Key Result Areas / Main Responsibilities

Shipment Coordination

• Coordinate import, export and cross-trade shipments from booking through to final delivery. Arrange collections, carrier bookings and transport services. Monitor shipment progress, manage milestones and proactively resolve delays or service issues.

Customer Service

• Act as the primary operational contact for customers, providing shipment updates, responding to enquiries and delivering effective logistics solutions whilst building strong customer relationships.

Carrier & Supplier Management

• Book transport with airlines, shipping lines, hauliers and approved suppliers. Liaise with overseas partners and monitor supplier performance to ensure agreed service levels are achieved.

Pricing & Commercial Support

• Prepare accurate and competitive quotations for Air and Road freight. Obtain supplier and carrier rates, calculate freight costs, apply agreed margins, support RFQs and spot quotes, maintain pricing records and work with Sales and Operations to maximise profitability.

Documentation & Compliance

• Prepare and validate freight documentation including Air Waybills, CMR documentation, customs documentation, export declarations and supporting paperwork where applicable. Ensure compliance with company procedures, customer SOPs and customs regulations.

Operational Monitoring

• Track shipments through Tracking platforms or other operational systems, update milestones, coordinate customs clearance and final delivery, and communicate proactively with all stakeholders.

Commercial & Financial Management

• Complete timely invoicing, ensure accurate cost accruals, verify supplier invoices, monitor shipment profitability and minimise unnecessary operational costs.

Operational Performance

• Meet operational KPIs relating to service, productivity, documentation accuracy and customer satisfaction. Identify opportunities for continuous improvement and support business objectives.

Authorities & Responsibilities

Decision-making authority

• Makes day-to-day operational decisions within agreed procedures and escalates commercial or operational exceptions.

Budget responsibility

• No direct budget responsibility; responsible for cost awareness, accurate costing and minimising unnecessary operational costs.

Leadership responsibility

• No formal people management responsibility; supports onboarding and knowledge sharing with junior team members where required.

Requirements

Education

Vocational or higher education in Logistics, Supply Chain, Business or equivalent is preferred.

Experience

·        Minimum two years’ experience in freight forwarding, transport or logistics operations.

·        Experience preparing freight quotations and obtaining supplier rates.

·        Experience coordinating import, export and cross-trade shipments.

·        Experience working within a customer-focused operational environment.

Knowledge & Skills

·        Knowledge of Air and Road Freight operations.

·        Knowledge of Incoterms, customs procedures and freight documentation.

·        Experience using transport management systems.

·        Understanding of freight pricing, costing and margin management.

·        Strong communication, planning, organisational and negotiation skills.

·        Good Microsoft Office skills.

Behaviour & Competencies

• Customer Focus, Ownership, Commercial Awareness, Attention to Detail, Communication, Problem Solving, Negotiation, Teamwork, Adaptability, Resilience, Continuous Improvement and Integrity.

6. Development Opportunities

• Development opportunities include cross-training across Air, Road Freight, customer portfolio ownership, pricing and commercial development, specialist certifications and progression to Senior Freight Operator or Operations Team Leader.

7. Additional Information

Travel requirements

• Occasional travel to customer sites, ports, airports or other company locations.

Working hours

• Full-time; operational hours depending on customer and business requirements.

Working environment

• Office-based within a fast-paced freight forwarding environment supporting operational and commercial activities.