• Company Size: Large Freight Forwarder
• Position: Air Import Clerk
• Working Hours: Monday to Friday, 9am to 5:30pm with a 4 hour cover on a Sunday, one Sunday in 3
• Location: Colnbrook

Company Information

• This Freight Forwarder is a global logistics provider offering air freight, sea freight, customs brokerage and full end‑to‑end supply chain solutions. With a network spanning more than 40 countries, that supports complex international movements through compliant, technology‑driven operations, strong carrier partnerships and specialist capabilities including temperature‑controlled transport, DG handling, project cargo and secure warehousing. Their infrastructure includes bonded and non‑bonded facilities, inventory management, cross‑dock operations and advanced visibility platforms that give customers real‑time control over their shipments.

• This Freight Forwarder works across key industries such as automotive, electronics, aerospace, pharmaceuticals, retail and e‑commerce, providing tailored logistics designed around speed, reliability and regulatory accuracy. Known for its heritage of precision and service quality, the business delivers integrated freight forwarding and supply chain management that supports both routine and time‑critical movements. This makes this Freight Forwarder a trusted partner for companies requiring consistent, compliant and scalable global logistics.

Job Information – Air Import Clerk:

Main Purpose of the role:

• To arrange clearance through customs and smooth delivery to client. To interface with customers and overseas offices through all mediums, resolving queries and questions. To complete invoicing and various accounting tasks for each shipment.

Responsibilities

• Liaise / communicate closely with clients on all aspects of the import process
• Co-ordination with company overseas offices.
• Complete customs declarations correctly allowing smooth customs clearance.
• Arrange cargo delivery.
• Co-Ordination with Warehouse in support of Import Clearance, Storage and Delivery to Customer.
• Liaise with airlines / handling agents.
• Preparation and processing of customer Invoicing.

GDP- Good Distribution Practice

• Where applicable ensure Compliance to EU GDP 2013/C 343/01 Guidelines in Terms of Storage and Transport of Pharmaceutical Product.
• Where applicable ensure transport temperature control requirements are maintained through the various Routings of air & road and report any temperature excursions which they are aware of.

Knowledge, Skills & Abilities:

Skills:

• 5 – 10 Years’ experience within an Air Import Dept.
• Strong Administration background with High level of Written and Verbal communication skills.
• Be able to communicate with customers and colleagues using all mediums.

Knowledge:

• Knowledge of ASM / UFS systems.
• Knowledge of HMRC processes and procedures.

Ability to:

• Work on own initiative.
• Handle customers and their queries.
• Willingness to work shift pattern, including weekends.
• Be a team player.
• Have a positive attitude.
• Communicate effectively with colleagues at all levels.
• Communicate effectively with our clients.