• Company Size: Medium Sized Freight Forwarder
• Position: Senior Airfreight Operator / Client Service Manager
• Location Staines Upon Thames,
• Hours: Monday to Friday

Company Information

• This Medium Sized Freight Forwarder is an international, technology-driven trade solutions specialist, delivering innovative end-to-end supply chain solutions. This company’s services include Global Logistics (Air, Sea, and Road Freight), Global Projects, Business Intelligence, Express Courier Services, Financial Services (Insurance), the Sekia B2B eCommerce Marketplace, and Client Sourcing and Procurement.

• With 33 offices across 13 countries, This Medium Sized Freight Forwarder  handles a wide range of verticals—from general cargo to time-critical operations—supporting clients around the globe. This Company combines technology and expertise to provide seamless logistics solutions, tailored to meet the unique needs of each customer.

Senior Airfreight Operator / Client Service Manager – Job Information

This Medium Sized Freight Forwarder is seeking an experienced Senior Airfreight Operator / Client Service Manager to join its high-performing UK team. This is a hands-on, customer-focused role with a strong air freight focus, where you will manage your own portfolio of clients and oversee the full operational lifecycle of air freight shipments.

Other transport modes are supported by This company’s specialist internal departments, allowing this role to remain focused on air freight service delivery, customer management, and commercial performance within your client base.

You will act as the main point of contact for your customers, ensuring smooth, compliant, and on-time movements while identifying opportunities to strengthen and grow key accounts.

What you’ll be doing:

• Managing end-to-end air freight operations (import and/or export) for a dedicated portfolio of clients
• Acting as the primary customer contact, ensuring a consistently high level of service
• Coordinating closely with internal teams who manage sea, road, and cross-trade movements when required
• Building strong, long-term client relationships through a proactive and solutions-driven approach
• Applying commercial awareness across your accounts, including:

o   Procurement of air freight capacity

o   Strong knowledge of buy and sell air freight rates across relevant trade lanes

o   Negotiating last-mile delivery costs to protect and improve shipment margins

• Identifying opportunities to improve processes, enhance service levels, and support account growth
• Ensuring customer requirements are met end-to-end, from booking through to final delivery

What they are looking for:

• Proven experience within freight forwarding, with air freight operations as a core strength
• A customer-focused professional with strong communication and relationship-management skills
• Commercially aware, with confidence managing rates and negotiating last-mile costs
• Energetic, organised, and able to thrive in a fast-paced logistics environment
• A collaborative team player who enjoys working as part of a supportive operations team
• Flexibility – the role can be tailored to the right individual, with training provided where required