·        Company Size: Medium Sized Freight Forwarder

·        Position: Import Operations Coordinator

·        Address: Newcastle

·        Hours: Mon‑Fri 9 am‑5.30 pm

Job Information – Import Operations Coordinator

We’re looking for an experienced Import Operations Freight Coordinator to join our growing Newcastle team.

As a dynamic freight forwarder, we manage international import and export shipments across air, sea (LCL/FCL), road, and rail, delivering tailored solutions to meet our customers’ global logistics needs.

🌍 What You’ll Be Doing

A varied, fast-paced role covering full end-to-end import operations, including:

• Managing global import shipments from start to finish
• Preparing quotes and booking shipments worldwide
• Monitoring market trends and pricing to ensure competitive rates
• Using tariffs or liaising with carriers/suppliers to secure the best pricing
• Preparing accurate documentation within required timeframes
• Sending booking instructions to carriers
• Handling order traces, invoices, and pre-alerts from overseas agents
• Ensuring cargo is released only against correct documentation and cleared funds
• Completing customs entries
• Tracking shipments through to delivery and ensuring service excellence
• Keeping customers, agents, and suppliers updated throughout
• Making follow-up calls to maintain strong customer relationships
• Building and maintaining relationships with shipping lines, hauliers, overseas agents, and internal branches
• Growing our prospect database
• Supporting general office duties (phones, filing, post)

🧩 What You’ll Bring

• Essential experience in import ocean freight operations and quoting
• Knowledge of airfreight and customs systems (CNS, Destin8, CDS, FCL) — training provided
• Strong document preparation skills (shipping docs, invoices, customs declarations)
• Understanding of relevant regulations and compliance requirements
• Confident problem-solving abilities
• High attention to detail and accuracy
• Ability to work independently and manage your own workload
• Excellent communication and customer service skills
• A collaborative mindset — willing to support other teams when needed
• Eagerness to learn, develop, and adapt to new systems
• Strong organisational skills with the ability to prioritise under pressure
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to build strong supplier relationships
• Confident negotiation skills
• A positive, energetic, can-do attitude
• Flexibility to get involved in all aspects of day-to-day operations
• Experience in other transport modes is a bonus

🎁 What We Offer

• Competitive salary (DOE)
• Company pension
• Up to 25 days holiday plus bank holidays
• Cycle to Work scheme
• Free onsite parking
• Ongoing training and clear opportunities for progression within a growing business

📍 Location

Full-time, Monday–Friday, based at our Newcastle office.