·        Company Name: Medium Sized Freight Forwarder

·        Role: Air Export Supervisor

·        Location: Feltham

·        Salary Range: £45,000 – £47,000 (Salary Negotiable for the right person

Air Export Supervisor – Job Information

A well‑established, medium‑sized freight forwarder is seeking an experienced Air Export Supervisor to support the continued growth of its West London operation. This newly created role will play a key part in overseeing export operations, managing high‑value shipments, and leading a team to deliver exceptional service standards.

The successful candidate will take ownership of the air export function, ensuring operational excellence, regulatory compliance, and continuous improvement while acting as a key escalation point for clients and internal stakeholders.

Key Responsibilities

• Supervise and coordinate day‑to‑day air export operations from booking through to final delivery
• Lead, support, and mentor the export team, ensuring high performance and adherence to company standards
• Oversee the end‑to‑end handling of high‑value shipments, including UK and destination customs processes
• Review and approve MAWB, HAWB, manifests, and compliance documentation
• Prepare and submit export declarations, licences, CITES, and ATA Carnets
• Act as the primary escalation point for operational issues, ensuring swift resolution
• Maintain strong relationships with airlines, clients, and internal departments
• Monitor team performance against KPIs and drive continuous improvement
• Ensure strict adherence to quality control, compliance, and security procedures
• Oversee quotation and invoicing processes, ensuring accuracy and profitability
• Support management with reporting, process improvements, and operational development initiatives

Requirements

• 3–5 years’ freight forwarding experience with strong air export exposure
• Previous supervisory or team‑lead experience
• Strong knowledge of customs regulations and high‑value cargo handling
• Ability to manage workloads and lead effectively in a fast‑paced environment
• Excellent communication and stakeholder management skills
• Experience with AS400, SAP, MS Office, and CDS (desirable)
• Fluency in English; Italian or French beneficial
• High attention to detail and strong compliance focus
• Clean criminal record (DBS required)



Terms & Package

• Full‑time, permanent
• Competitive salary
• 100% office‑based
• 22 days holiday + bank holidays