·        Company Size: Medium-sized Freight Forwarder

·        Position: Multimodal Export Operator

·        Location: Hounslow

·        Hours: Monday to Friday 9 AM-5:30 PM

·        Salary: £30,000-£35,000 – Depending on experience

Multimodal Export Operator – Role Overview

This Medium-Sized Freight Forwarder is recruiting for an export‑oriented individual to join our multimodal operations team. This is a genuinely varied end‑to‑end role covering Air, Sea and Road exports. You will manage shipments from quotation through to final invoicing, working across a wide range of commodities, routings and customer requirements.

A strong understanding of Air Export is essential. Training will be provided in Road and Sea exports, with additional development in Air for the right candidate to ensure a smooth transition into the role.

Key Responsibilities

• End-to-End Shipment Handling Manage the full operational cycle for export shipments across air, sea and road.
• Quoting & Commercial Assessment Prepare accurate and competitive quotations for a wide range of export enquiries.
• Customer & Agent Communication Liaise with shippers, consignees and overseas agents to coordinate requirements and maintain excellent service levels.
• Collection Coordination Arrange appropriate collection services, selecting the correct vehicle type and ensuring timely pickup.
• Carrier Booking Book carriers across all modes, ensuring compliance with customer expectations and operational requirements.
• Export Documentation Prepare and issue all required export documents, including:
• Air Waybills
• Bills of Lading
• Commercial invoices
• Packing lists
• Certificates of Origin
• Any additional mode‑specific or destination‑specific documents
• Customs Compliance Complete export customs entries accurately and in line with UK regulations.
• Tracking & Monitoring Track freight movements proactively, provide updates, and resolve any issues during transit.
• Invoicing & File Closure Ensure timely invoicing and accurate job costing upon completion of each movement.

What Makes This Role Stand Out

• Extremely varied workload — no two shipments are the same.
• Multimodal exposure — air, sea and road, with structured training where needed.
• Autonomy & ownership — the role is not rigidly defined; you will handle a wide range of export scenarios.
• Development pathway — further air export training for the right candidate.

Skills & Experience

Essential

• Solid understanding of Air Export operations
• Experience handling export documentation and carrier bookings
• Ability to manage shipments end‑to‑end
• Strong communication skills with customers, carriers and agents
• High attention to detail and strong organisational skills
• Ability to work in a fast‑paced, varied environment

Desirable

• Experience in Sea and/or Road exports
• Knowledge of export customs processes and systems
• Ability to quote independently and assess commercial viability
• Exposure to a wide range of commodities and destinations

Training & Development

They will provide:

• Grass‑roots training in Road and Sea exports
• Additional development in Air Export
• Ongoing operational support and progression opportunities